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Focus on the process management model and continuous improvement of the company services (in accordance with the market requirements). |
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Satisfaction of customer’s requirements to all services. Fulfillment of the customer’s requirements within the shortest periods of time, ensuring highest quality. The services can be provided under Service Level Agreements (SLA). |
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Understanding of the customer needs their present and future specific requirements. |
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Continuous cooperation with customers in order to understand their needs. |
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Transparency - customers obtain access to information on the quality of the services. |
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Priority of quality issues in "Personnel – Technology - Organization" chain. |
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Strict quality assurance procedures at all stages of the services life cycle, well-defined personnel responsibility for quality assurance. |
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Primary focus on prevention of a possible decrease in quality rather than on measures to restore the quality level. |
